Return Policy

FMF Return Policy

Unopened and unused products purchased from First My Family can be returned within 30 days with the exception of The Walking Dead Survival Kit Pre Order Certificate which is non refundable.

Most items sold by First My Family may be returned to us, subject to the First My Family Return Policy, but certain items are final sale and may not be returned unless defective, as set forth in the First My Family Return Policy and the offer’s fine print. First My Family takes legal title to returned items only after the items arrive at the designated returns destination. For purchases that qualify for a refund, First My Family will issue a refund within 30 days after processing of a properly returned shipment. Applicable shipping charges and restocking fees may be deducted from your refund. We reserve the right to refuse to issue a refund and to recover the cost of the return delivery from you in the event that any items you return: (i) are not eligible for return, in accordance with the First My Family Return Policy or the product’s fine print, or (ii) are found to have suffered damage after delivery to you or have been misused or used other than in accordance with the product directions or instructions.

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